p9999 Privacy Policy

1 Who We Are

p9999 is Pakistan's premier online casino and sports betting platform, accessible at p9999.onl. For the purposes of this Privacy Policy, "p9999," "we," "us," or "our" refers to the operating entity responsible for the p9999 platform and all associated digital services.

We act as the data controller in respect of the personal information you provide when registering an Account, making deposits and withdrawals in PKR, or otherwise interacting with the p9999 platform. As data controller, we are responsible for ensuring that your personal data is collected and handled in accordance with this Privacy Policy and applicable data protection principles.

2 Scope of This Policy

This Privacy Policy applies to all personal data processed by p9999 in connection with:

• Registration and maintenance of a p9999 Account;
• Use of any casino game, live dealer table, slot, or sports betting market on the platform;
• PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, or bank transfer;
• Participation in any p9999 promotion, bonus programme, or VIP loyalty scheme;
• Communications with p9999 customer support, including via live chat, email, or telephone;
• Browsing or interacting with the p9999 website, including through cookies and analytics tools.

This Policy should be read alongside the p9999 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

3 Data We Collect

p9999 collects personal data in the following categories. Not all categories apply to every player — the data we hold about you depends on how you use the platform.

p9999 does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data, unless specifically required by applicable law or KYC regulation.

4 How We Collect Your Data

p9999 collects personal data through the following means:

• Direct interactions: Data you voluntarily provide when registering your Account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technical collection: Data collected automatically when you access or use the p9999 platform, including through cookies, log files, device fingerprinting, and analytics tools. See Section 8 for full details on our cookie practices.
• Third-party sources: Data received from identity verification providers (for KYC purposes), payment processors (for transaction validation), and fraud-prevention partners. p9999 only sources third-party data from reputable, lawfully-operating providers.
• Public sources: In limited circumstances relevant to fraud investigation, p9999 may cross-reference information against publicly available records.

5 Legal Basis for Processing

p9999 processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and p9999 — including Account management, game provision, and PKR payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out for purposes that serve p9999's legitimate business interests, such as fraud detection, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in relation to marketing communications. You may withdraw this consent at any time without affecting prior processing.

6 How We Use Your Data

p9999 uses the personal data we collect for the following purposes:

• To create, verify, and maintain your p9999 Account, including processing KYC documentation;
• To process PKR deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, or bank transfer);
• To provide, personalise, and continuously improve the p9999 gaming experience, including cricket betting markets, slot games, live dealer tables, and promotional offers;
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited conduct as defined in the p9999 Terms & Conditions;
• To enforce our responsible gaming obligations, including monitoring for signs of problem gambling, applying player-requested limits, and processing self-exclusion requests;
• To deliver customer support, respond to queries, and resolve disputes in a timely and efficient manner;
• To comply with applicable legal, regulatory, and audit obligations, including the retention of financial records;
• To send transactional communications — such as deposit confirmations, withdrawal notifications, and Account security alerts — which are not subject to marketing opt-out as they are operationally necessary;
• To send marketing and promotional communications where you have provided your consent to receive them.

7 Sharing Your Data

p9999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following limited and controlled circumstances:

• Payment processors: Financial data is shared with our approved PKR payment partners (including JazzCash, EasyPaisa, and banking partners) solely to process your transactions. These partners are contractually bound to handle your data securely and in accordance with applicable standards.
• Identity verification providers: Identity and CNIC data is shared with KYC service providers for age and identity verification purposes only.
• Fraud prevention and AML partners: Technical and usage data may be shared with fraud detection and anti-money laundering screening tools to protect the platform and our player community.
• Game software providers: Limited usage data (such as game session data) may be shared with our certified game developers for the purposes of RNG auditing and fair-play compliance.
• Regulatory and law enforcement authorities: Where required by applicable law or a valid legal order, p9999 will disclose personal data to the relevant authority. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of the p9999 business, your personal data may be transferred as part of that transaction. We will notify affected players in advance where possible.

All third-party recipients of p9999 player data are subject to contractual data protection obligations and are required to process your data only for the specified purpose and in compliance with applicable privacy standards.

8 Cookies & Tracking Technologies

p9999 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to operate — including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and game display options, so you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised information about how players use the p9999 platform, helping us identify areas for improvement. No individually identifiable data is stored in analytics reports.
• Marketing cookies: Used — with your consent — to track your interaction with p9999 promotional content and to serve relevant offers. These are only active if you have accepted marketing cookies.

You may manage cookie preferences at any time through your browser settings. Note that disabling certain cookie categories may affect the functionality of the p9999 platform.

9 Data Retention

p9999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be attributed to any individual.

10 Data Security

p9999 employs a multi-layered approach to data security, designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• TLS encryption for all data transmitted between your device and p9999 servers;
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records;
• Two-factor authentication (2FA) available for all player Accounts via OTP to your registered Pakistani mobile number;
• Role-based access controls limiting internal access to personal data strictly to authorised personnel who require it to perform their duties;
• Continuous intrusion detection and monitoring systems operating across our platform infrastructure;
• Regular penetration testing and security audits conducted by qualified third-party security professionals.

In the event of a data breach that poses a material risk to affected players, p9999 will notify impacted individuals promptly and take all reasonable steps to mitigate the harm caused.

11 Your Rights

As a p9999 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] from the email address registered to your Account:

• Right of Access: You may request a copy of the personal data p9999 holds about you, along with information on how it is being used.
• Right to Rectification: You may request that inaccurate or incomplete personal data held on your Account be corrected. Some corrections can be made directly within your Account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that data retained under AML or KYC regulations cannot be deleted before the applicable retention period has elapsed.
• Right to Restriction: You may request that p9999 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

p9999 will respond to all valid data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

12 Marketing Communications

With your consent, p9999 may contact you with information about promotions, bonuses, new game launches, PSL cricket betting markets, and other offers relevant to your use of the platform. Marketing communications may be delivered via:

• Email to your registered address;
• SMS to your registered Pakistani mobile number;
• In-platform notifications within your p9999 Account.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your p9999 Account settings;
• Clicking the unsubscribe link included in any p9999 marketing email;
• Contacting our support team and requesting removal from our marketing list.

Opting out of marketing communications does not affect transactional and service notifications, which are operationally necessary and cannot be disabled while your Account is active.

13 Minors

p9999 strictly prohibits access to its platform by individuals under the age of 21 years. We do not knowingly collect personal data from minors. All Account registrations require age verification, and p9999 employs KYC checks — including CNIC verification — to enforce this requirement.

If p9999 becomes aware that personal data has been collected from an individual under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated Account. Any funds deposited by an underage individual will be returned without winnings.

If you believe that a minor has registered an Account on p9999, please notify us immediately at [email protected].

14 Third-Party Services

The p9999 platform may contain references or links to third-party services, including game providers, payment processors, and responsible gaming resources. This Privacy Policy applies solely to data processed by p9999 directly. p9999 is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party service you access independently.

Where p9999 engages third-party data processors on our behalf — such as KYC verification providers or fraud screening tools — those processors are contractually bound to process your data only on our documented instructions and to maintain appropriate security standards.

15 Amendments to This Policy

p9999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Where a material amendment is made, we will notify registered players via email or via a prominent in-platform notification at least 14 days prior to the change taking effect.

The current version of this Privacy Policy, including its effective date, is always accessible via the p9999 website footer. We encourage you to review this Policy periodically to stay informed about how your data is being handled.

Your continued use of the p9999 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an amendment, you should cease using the platform and may request Account closure before the change takes effect.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way p9999 handles your personal data, please do not hesitate to get in touch with our team:

• Privacy & Data Enquiries: [email protected]
• Response Time: We aim to acknowledge all privacy enquiries within 2 business days, and to provide a full response within 30 calendar days.
• Please include: Your registered email address or Account username, the nature of your request, and any relevant details to help us locate your data quickly.

For complaints that remain unresolved following our response, you retain the right to escalate the matter to the appropriate data protection authority or dispute resolution body in your jurisdiction.